Billing and Payments

Each time you receive an eBill notification, review your bill to verify that your name, address, charges, and credits are correct.

STUDENT ID: DelVal-assigned student identification number.

STATEMENT DATE: Date that the bill is issued. The statement will include all activity between the Balance Forward date and the Statement Date. If a transaction occurs after the bill is issued, it will not be included in the statement.

TRANSACTION DATE: The effective date of each term-specific transaction is listed on the bill, including tuition, academic fees, and credits to the account. (For miscellaneous charges such as library fines, the transaction date will reflect the start date of the term during which the charge was incurred, not the actual date that the charge was assessed.)

TERM: Term to which each transaction is assigned. "2019/FL" refers to the 2019 Fall term. (Miscellaneous charges such as library fines are not applied to a specific academic term and will be listed instead in a miscellaneous term such as "MSC19FL")

BALANCE FORWARD: Balance on account before Statement Date, if any.

TOTAL AMOUNT DUE: Difference between charges and applied and pending credits on the bill. This is the amount due to DelVal based on the activity included on the bill. If the amount is negative, it may indicate eligibility for a refund. For information on refund eligibility, go to our Refunds webpage.

CHARGES FOR FULL-TIME UNDERGRADUATE STUDENTS

Full-Time Tuition: Per term for 12 to 19 credits. (Important: If your statement includes part-time day tuition rather than full-time tuition, your statement will be incomplete until you register for at least 12 credits.)

Tuition Overload Fee: Per credit in excess of 19 for students registered for more than 19 credits.

Comprehensive Fee: Per term. Encompasses a variety of student services, including but not limited to technology, facilities, and student health and counseling services.

Student Engagement Fee: Per term. Supports extracurricular activities for all students.

Contingency Deposit: One-time deposit for new students. Guarantee payment for any penalties assessed during your time at DelVal.

Distance Education fee: Per online course.

Independent Study Fee: Per credit for student approved for Independent Study course.

Equine Fee: Per term for a full-time student enrolled in Equine Business or Equine Instruction programs.

Equine Course Fee: Per credit for a student not charged Equine Fee but enrolled in certain equine courses.

Medical insurance: Cost of student health plan for all first-time full-time undergraduate students who do not already have insurance. Pre-billed to each student account. In order for the charge to be removed, the student must complete an online waiver before the published deadline. For information on waiving or enrolling in the health insurance, see our Health Insurance Waiver/Enrollment webpage.

Residence Hall: For on-campus residents.

Single Occupancy Surcharge: Per term for single occupancy room assignment.

Meal Plan: Required for resident students. Optional for commuters.

Miscellaneous charges:

• Fall and/or spring late fees: For failure to make satisfactory financial arrangements by July 31 for the fall term and/or by December 15 for the spring term.
• Library fees: For unreturned materials or printing.
• Locksmith recore fees: For loss of room key.
• PO key fees: For failure to return campus post office box key.
• Prescription, lab, other Health Center fees: For medication and other services provided by the Health Center.
• Room damage, excessive housekeeping, other residence hall fines: For damage to room or furniture discovered during a room inspection.
• Returned payment or insufficient funds fees: If a check or online payment is returned by the bank for any reason.
• Traffic fines: Penalty for parking or other traffic violation that has not been paid to the Office of Public Safety.
• Unreturned rental textbook fees: Difference between rental fee and replacement cost of the book for rental textbook not returned by deadline.
• Unreturned athletic equipment fees: If athletic equipment was not returned in good condition to the equipment manager in the athletic department.

CREDITS

Credits on your eStatement may include some or all of the following:

• Tuition payments: Cash, check, or online payments or payment plan installments.
• Financial aid (scholarships, grants, loans, and other types of aid): Some types of aid on the statement may already be applied to your account. For questions about the financial aid that has been disbursed to your account, contact the Office of Financial Aid at finaid@delval.edu or 215.489.2272.
• Matriculation payments made by new students will be listed as a "Deposit Allocation."

PENDING FINANCIAL AID

This section of the tuition statement shows all aid that has not yet been disbursed to your account but is estimated to be disbursed at a future date. For information on pending financial aid, contact the Office of Financial Aid at finaid@delval.edu or 215.489.2272.

DelVal has partnered with TouchNet to provide 24/7 online access to your account.

Use TouchNet to:

• View your real-time account balance.
• View your eBill.
• View transactions since your last eBill.
• View transaction history for recent terms.
• Make an online payment.
• Set up Authorized Users who can also access your student account online.
• Enroll in a payment plan.
• Set up a direct deposit electronic refund account.
• Opt into eBill text message notifications.

LOG IN TO TOUCHNET

Go to the TouchNet login page.

• Students: Select Students and Staff and enter your DelVal student User ID and DelVal student password (the same credentials you use to access myDelVal).
• Authorized Users: Select Authorized Users and enter your Authorized User email and Authorized User password. (Student must first set up Authorized User in TouchNet.)

Students may also access the TouchNet login page through myDelVal in the I Want To...Pay for College section, by clicking on View Account, Make a Payment, or Enroll in Payment Plan.

We refer to the first page that you will see after logging in as the "homepage."

VIEW YOUR REAL-TIME ACCOUNT BALANCE

Since DelVal bills once per month, your account may change in between monthly bills. We do not issue a new bill every time your account changes.

You are responsible for monitoring changes in the overall balance of your student account by logging in to TouchNet and viewing your real-time balance on any of the following webpages:

• Home page: See Balance in the Student Account section. If you have pending financial aid, this section will show your balance before and after pending aid., which TouchNet refers to as "estimated aid." Balances by term are listed in the Term Balances section.
• Current Activity page: Select View Activity on the homepage. See Student Account Balance for overall balance. Balances by term are listed below the overall balance.

When you view your real-time account balance, you may at times see both negative and positive balances for specific terms. A negative balance for a term does not necessarily indicate eligibility for a refund, There may be an offsetting positive balance in another term.

VIEW YOUR EBILL

When you receive an eBill notification by email and/or text, log in to TouchNet to open the detailed statement. The homepage Balance is not your eBill!

• Select View Statements link in the Statements section on the homepage.
• Statements page details your eBill history in date order, with your most recent statement at the top. Select the button in the Action column for the statement you wish to view. and select View to display the selected eBill.
• Read any comments in the gray section at the bottom of the statement.

The bottom of the Statements page includes an Account Activity Since Last Statement section, which summarizes and details any transactions that occurred after the most recent eBill was issued. The Student Account Activitydollar amount in the Account Activity Since Last Statement section is not your real-time account balance; instead, it is the net dollar amount of all transactions since your last statement.

VIEW TRANSACTIONS SINCE YOUR MOST RECENT EBILL

If there have been any changes in your student account since the most recent eBill, you are responsible for logging into TouchNet and viewing the new activity.

• Select View Statements link in the Statements section on the homepage.
• On the Statements page, compare Statement Amount to Current Balance. If they are different, then your account had activity after your most recent statement.
• New transactions are listed by term in the Account Activity Since Last Statement section.

The bottom of the Statements page includes an Account Activity Since Last Statement section, which summarizes and details any transactions that occurred after the most recent eBill was issued. The Student Account Activity dollar amount in the Account Activity Since Last Statement section is not your real-time account balance; instead, it is the net dollar amount of all transactions since your last statement.

VIEW YOUR TRANSACTION HISTORY

You may view transaction detail for all recent terms in TouchNet.

• On the homepage, click on the View Activity link in the Student Account section.
• Select a specific term to view transaction history for that term, or select Expand All to view transactions for all terms.

MAKE AN ONLINE PAYMENT

TouchNet accepts the following payment methods:

• Electronic Check from checking or savings account (also known as ACH or eCheck).
  • Use the routing number and account number for a US bank account.
  • If payment is returned by the bank for any reason, the student account will be charged a $50 nonrefundable fee.
  • To save bank account information as a direct deposit refund account in case of future refund eligibility, select Check here if you would like refunds to be deposited into this account checkbox.
  • To save bank account information for future payments, select Save this payment method for future use checkbox and desired name for payment method.
  • No service fee for this payment method.
• Credit or Debit Card via PayPath:
  • All major US cards are accepted.
  • TouchNet charges a non-refundable 2.85% service fee for all card payments (minimum fee is $3), in addition to the amount paid on the student account.
  • Rather than using a debit card, we recommend using the routing and bank account numbers for an electronic check to avoid the service fee.

To pay online, verify your banking information with your bank, enter it accurately in TouchNet, and ensure funds are in the bank before you submit payment! If your payment is returned by the bank, you may be subject to a $50 nonrefundable returned payment fee as well as fees charged by your bank.

• Log in to TouchNet and select green Make Payment button in Student Account section on the homepage,
• Select the payment date, and specific term in Pay by Term section, enter the payment amount and select Continue.
  • You may schedule a payment in advance by selecting a future date.
• Select the payment method, then select Continue. and follow instructions. For ACH payment:
  • Confirm bank account number in reverse.
  • Decide whether to use banking information for potential direct deposit refunds.
  • Decide whether to store banking information for future payments.

To authorize an individual other than a student to make online payments, the student must set up that individual as an Authorized User (see Set Up an Authorized User).

IMPORTANT: Do not use the green Make Payment link to enroll in a payment plan. Payments made using the Make Payment link will count as individual payments, not as a payment plan down payment or installment.

SET UP AN AUTHORIZED USER

To grant other individuals access to your real-time online account information, receive eBill notifications, view eBills, make online payments, enroll in a payment plan, and/or receive payment plan installment reminders, the student must designate them as Authorized Users in TouchNet. Authorized individuals may include parents, grandparents, guardians, spouses, sponsoring third-party payers, or any other individuals who pay your bills:

• Students must log in to TouchNet and select Authorized Users link in My Profile Setup on the homepage.
• Select Add Authorized User.
• Enter the authorized user's preferred email address.
• Select the level of account access you wish to authorize. Answering "Yes" to both questions will allow full account access.
• Select Continue.
• Read Agreement to Add Authorized User.
• Select the "I Agree" checkbox and Continue.
• The authorized user will receive an email notice that he or she has been set up as an authorized user. The email will include a link to the TouchNet website and a temporary password. The first time the authorized user logs in to TouchNet, he or she will change the temporary password and enter his or her name.

Only students have access to the Authorized Users link in TouchNet.

**Please note that setting up an Authorized User does not substitute for the paper FERPA waiver. The paper FERPA waiver must be completed and submitted to the bursar's office in order to grant us permission to speak with anyone but the student.**

Enroll in a payment plan

The individual whose login credentials are used to enroll in the payment plan will be the only person who receives enrollment confirmation, scheduled installment reminders, and notices of failed or returned payments. If a parent wishes to receive these emails, the student must set up the parent as an authorized user, and then the parent must use authorized user credentials to enroll in the payment plan.

To enroll, log in to TouchNet using the appropriate credentials and select Enroll in Payment Plan link. For more important information on enrolling in a payment plan, view our Office of the Bursar page and all attached materials.

SET UP A DIRECT DEPOSIT EREFUND ACCOUNT

To enjoy the convenience and earlier processing of a direct deposit refund rather than a paper check:

• Students must log in to TouchNet and select Electronic Refunds link.
• Select Set up Account.
• Enter checking or savings account information, scrolling down to complete all fields, and reviewing for accuracy of bank routing number and bank account number (US bank accounts only; eRefunds cannot be deposited into a foreign bank account).
• In the Save payment method field, create a name to help you identify it.
• Select Continue.
• Read direct deposit agreement and scroll to the bottom of screen. (NOTE: DelVal will never take eRefund funds back out of your bank account. When an eRefund has been deposited into your bank account, it will remain there until you spend the funds.)
• Select the "I Agree" checkbox and Continue.
• eRefund account is now set up.
  • TouchNet will not verify bank account information until an eRefund begins to process.
  • If the bank account becomes invalid, you are responsible for entering new banking information.

For more information on eRefunds, go to our Refund Methods webpage.

OPT INTO EBILL TEXT MESSAGE NOTIFICATIONS

Both students and authorized users may opt to receive text messages when an eBill is posted online.

• Log in to TouchNet and select Personal Profile link in My Profile Setup section on the homepage.
• Select the Edit button next to Mobile Number.
• Enter a mobile phone number.
• Select a mobile carrier and Save.
• Select checkbox for "Send me additional text message notifications..."
• Select Yes to update User Profile.

1. What is the Automated Billing and Payment Processing?

Delaware Valley University introduced TouchNet, an electronic system for all students to view their bills, print their bills and make payments online in May 2014. Through the TouchNet system, an email will be automatically sent to each student's official Delaware Valley University email address and any authorized user email address every time a new statement is ready.

2. What company has Delaware Valley University partnered with to provide this service?

TouchNet is providing the hosted automatic billing and payment processing service. Our contract with them ensures that the processes are compliant with the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley (GLB) Act.

3. Is TouchNet's website secure?

Delaware Valley University believes that security is a very important factor in providing automated billing and payment processing services. The technical architecture/security of the TouchNet service uses intrusion detection and firewall systems to protect the network.

4. Are the Delaware Valley University eBills accessible to visually impaired students?

The Delaware Valley University electronic bill is ADA (American Disability Act) compliant and is accessible to students with disabilities.

5. How can I make a payment online?

‘Make A Payment' is a feature in TouchNet. Checking and savings account information from a bank within the United States can be entered at the website and payments will be transferred electronically to Delaware Valley University. You will have the option to have the site retain your bank account information or you may enter it each time you make payment.

6. Can I pay my bill with a credit card?

Delaware Valley University does accept credit card payments for payment of student accounts ONLY via our online service. The university will accept MasterCard, American Express, Discover, Diners Club International, JCB, CUP, BC Card, DinaCard, & Visa through the online service. Credit card payments will have a PayPath Service fee of 2.85% (minimum of $3.00) added to the payment amount. DelVal does not receive any portion of the service fee.

7. I do not feel comfortable paying my bill online. What other payment methods are available?

Paying electronically is the preferred bill payment method but it is optional. You may send payment by mail or pay in person at the Office of the Bursar. To send a check or money order through the mail, please print a copy of the PDF bill and mail it with the payment. Make the check payable to:

Delaware Valley University
P.O. Box 64072
Souderton, Pa. 18964

Express Mail, FedEx packages and Outside Scholarship and Award Checks should be sent to:

Delaware Valley University
Office of the Bursar
700 E. Butler Avenue
Doylestown, Pa. 18901

8. I have no bank account. How do I pay my bill?

You can pay your eBill by either paying via credit card, or by printing a copy of the PDF bill and sending the form with your check or money order (payable to Delaware Valley University) with your student ID number printed clearly on the front of the check or money order to:

Delaware Valley University
P.O. Box 64072
Souderton, Pa. 18964

You may also pay your bill by cash, check, cashier's check or money order in person at the Office of the Bursar in Lasker Hall at:

Delaware Valley University
700 E. Butler Avenue
Doylestown, Pa. 18901

9. What are the benefits of automated billing and payment processing?

• View your bill electronically 24 hours a day, 7 days a week from any location via the internet.
• Pay your bill electronically 24 hours a day, 7 days a week from any location via the internet with a bank account in the United States.
• Authorize third party users to view and pay the bill, such as a parent, guardian, or sponsor.
• Receive your tuition bills faster - online with email notification.
• View your current bill plus invoice history online.
• Elimination of mail service - no postage required and no risk of lost payments.
• Make convenient electronic payments from a checking or savings account (banks in the United States only) - without using paper checks or money orders.
• Billing information and payments are private and secure.
• Ability to access and print a PDF of the paper bill.
• Immediate confirmation of online payment.
• Saves money - no check writing, no envelopes or stamps needed.

10. How do students log in and view their bills?

Students will receive a monthly email notification with a link to the TouchNet website where their Delaware Valley University LogIn ID and password are used for authentication. The link is also available through MyDelVal. Upon login, students can view the bill, set up and store bank account information, pay the bill electronically, and print paper copies.

11. How can my parents/authorized user log in and view the bill?

Individuals other than the student may have the ability to view the bill as an authorized payer. Students must set up authorized users in the TouchNet system. Please note that setting up an authorized user does not take the place of the FERPA waiver. The FERPA waiver must be completed and submitted to the bursar's office in order to grant us permission to speak with anyone but the student.

12. How can my parents/authorized user pay the bill?

Once the authorized user is established they can make payments through the "Make Payment" feature on the TouchNet system. Credit card, checking and saving account information from a bank within the United States can be entered at the TouchNet website and payments will be transferred electronically to Delaware Valley University. You will have the option to have the site retain your bank account information or you may enter it each time you make an online payment. 

No one else will be able to view a payee's confidential account information, not even the student. In the interest of security and privacy, each authorized user is assigned a separate login to access their account and payment history.

Authorized users can also print the bill and send a check or money order through the mail (payable to Delaware Valley University, with the Student ID (or Accountholder) number printed clearly on the front of the check) to:
Delaware Valley University
P.O. Box 64072
Souderton, Pa. 18964

13. What happens if my payment is returned?

When a payment is returned for any reason, DelVal will charge a $50 fee to the student account, place a hold, and terminate the student's payment plan, if applicable. If the student is registered for a future term, a returned payment may also result in the loss of future academic registration.

PayPath from TouchNet enables Delaware Valley University students and parents to pay their tuition bills and fees by credit/PIN-less debit card or electronic check via the Internet. The payment process is simple and secure. Mastercard, American Express, Discover, Diners Club International, JCB, CUP, BC Card, DinaCard, Visa, and electronic checks are accepted.

Paying tuition and fees electronically allows students/parents to take advantage of credit card rewards and payment flexibility. The payment process is fast, easy, and secure. A convenience fee of 2.85% (minimum fee of $3.00) is charged by TouchNetbased on the transaction amount. The student or parent is notified of this fee before the payment is submitted for processing.

Q. What is the credit card policy at Delaware Valley University?

The University will not accept credit and debit card payments over the phone, in our office, or by mail for payment of tuition, fees, room, and board that appears on the student billing statement. Mastercard, American Express, Discover, Diners Club International, JCB, CUP, BC Card, DinaCard, Visa, PIN-less debit cards with the MasterCard® logo and electronic check payments can only be made through our vendor, TouchNet.

Q. How have the fees for credit card and electronic check payments been determined?

TouchNet charges a convenience fee of 2.85% (minimum of $3.00). Electronic checks are processed free-of-charge. These fees are charged and kept by TouchNet, not Delaware Valley University. You will be informed of all fees before you authorize your payment.

Q. Are other colleges and universities making similar changes?

Many colleges and universities are not accepting credit card payments at all, but Delaware Valley University searched for alternative options that would permit credit card payments.

Q. How else can I pay my bill?

In-Person: You can pay in person at the Office of the Bursar on the 2nd Floor of Lasker Hall with either cash, check, or money order.

By Mail: You can send a check, money order, or certified bank check made payable to “Delaware Valley University.” Please make sure the payment includes your student ID number on the check.

Mail payments to:

Delaware Valley University
P. O. Box 64072
Souderton, Pa. 18964

Q. Can I use any type of check for an electronic check payment?

No. Only checks from a regular checking or savings account are accepted. Checks issued from credit card companies, money market accounts, home equity, or other lines of credit cannot be processed as an electronic check payment. These checks, however, can be mailed to Delaware Valley University using the address listed above. If you mail this type of payment, please make sure to include your student ID number.

Q. Who is TouchNet?

TouchNet is one of the leading providers of electronic payment options for higher education institutions and federal, state, and local government agencies.

Q. What are the advantages of using TouchNet?

This service makes paying tuition and fees more convenient in many ways:

1. A faster payment via the Internet - no need to mail a check.
2. The flexibility to pay credit card balances over time and rewards from card issuers that carry such programs.
3. The comfort of knowing your payment has been made through a trusted and secure service provider that is authorized by the IRS.

Q. How safe is TouchNet's system?

TouchNet is PCI (Payment Card Industry), Red Flag, NACHA, FERPA (Family Educational Rights and Privacy Act), and GLB (Gramm-Leach Bliley Act) compliant. Our systems pass an annual 1,000-point check that is conducted by the IRS. The information TouchNet gathers is private and will not be forwarded to anyone.

Q. Will I receive a confirmation of my payment?

Yes. You will be provided a confirmation page at the end of the transaction. The confirmation page and your credit card or bank statement will provide confirmation of your payment.

Q. Who do I call if my payment doesn’t appear on my credit card or bank statement?

You may call Delaware Valley University at 215.489.2376.