These certificates provide the opportunity for you to stand out amongst your peers for leadership positions, shift career trajectory, or add specific skills in healthcare for entry level employees, without the commitment to a full graduate degree program.
If you later decide to pursue DelVal’s Master’s in Healthcare Administration, the certificate is completely transferable, and you will have already completed more than 30% of the degree.
This course provides healthcare leaders with an overview of the legal and ethical issues presented in complex, challenging and quickly changing healthcare arenas. You will be introduced to the legal aspects of healthcare at the local, state and federal levels. Upon completion, you will be equipped to research and apply legal, ethical and regulatory principles to current issues facing the healthcare industry. In addition, this course will prepare you for these situations and demonstrate why ethical leadership and decision-making are key components of health care administration. You will explore, discuss and analyze actual court cases with real-life legal and ethical issues that will prepare future health care leaders for successful, principled decision making.
Fundamental principles of healthcare finance; critical elements of the healthcare revenue cycle, with links to customer service and regulatory standards; pricing and third party reimbursement principles; financial reporting requirements, and important norms for executing and recording of financial transactions; statement evaluation and viability assessment; capital planning, budgeting and variance analysis; cost allocation, mastery of spreadsheet skills for use in analytics and decision support. Apply practical concepts of financial management and explore the interaction of financial, strategic, organizational policy and external information and other factors on decision making; discuss the impact of economic models for supply and resource management, labor productivity and efficiency measurement; integrated delivery systems and emerging payment models.
This course covers the origin and evolution of health care marketing as it began in the 1950’s through today’s current environment. You will learn about the changing healthcare landscape, such as the shift from targeting an individual patient to focusing on an entire consumer population, as well as its impact on health care marketers in the 21st Century. You will learn the variety of touchpoints that exist in today’s health care environment and how various forms of marketing communication channels, such as social media, play a part in the creation, development and maintenance of those relationships. Patients are now viewed as consumers with greater ability than ever before to make their own decisions about how their health care will be delivered. This has created many challenges as well as opportunities for health care marketers today that students will identify, explore and study. Traditional marketing terms and concepts, such as segmentation, target marketing, marketing mix, market planning, and strategy development will be analyzed with specific application to various types of businesses within the health care industry.
This course is designed to identify, analyze and apply leadership concepts and disease management principles as employed in health care organizations; required to solve the most pressing operational problems found across departments within today’s complex health care institutions. You will learn about key operational issues and leadership techniques including effective approaches to communication, change and conflict management, quality improvement, monitoring and measurement, cultural competence, patient safety, organizational relationships, performance and performance metrics, power and group dynamics; case-based approach.
This course designed to provide an overview of the quality measures in healthcare and the statistical and process improvement methods utilized to improve quality. This course focuses on the acquisition and application of skills necessary to identify the culture of the environment, the quality measure and problem identification, the Root Cause Analysis (RCA) tools, application of metrics and implementation plans that address and improve quality measures. Quality and performance improvement success in the healthcare organization is based on the ability to apply quality metrics to appropriate quality measures, determine the circumstances leading to the performance and to formulate a plan to improve the metrics.
This course provides a constructive framework for healthcare organizations to gain competitive success through improved healthcare operations and a value-based focus. Emphasis is on attaining excellence by aligning business strategy with key competitive priorities of quality, cost, performance and flexibility. Effective management depends on structuring care processes to deliver the value proposition for emerging payment models that reward quality outcomes, cost efficiency, patient satisfaction and timely service. You will identify, explore, analyze and compare key components of business strategy planning, and how to manage operations and measure performance to successfully compete in value-based models and adapt to population health.
This course will allow you to explore the framework of value-based care and its impact on consumers, providers, employers, and policy makers. Emphasis will be placed on the changing landscape of healthcare, including waste in the system, what solutions are currently available and implementing value-based programs. Challenges to accessing care and its impact on the healthcare system will be researched along with the role of patients in a value based, patient centric care model.
This course presents current leadership theory and leverages self-assessment tools to allow students to explore their personal leadership style. As part of this course, you will participate in intensive, experiential simulation exercises as both a team leader and a team member in order to evaluate their leadership style and its impact on others.
This course presents effective methods for building high impact teams. You will compare and contrast team leadership theories and analyze appropriate applications for them. Topics covered include: providing feedback, motivating staff, implementing team building strategies, aligning organizational structures, developing and implementing training programs.
This course will explore the role of power, politics and organizational structure in leading and implementing change initiatives in organizations. You will use case study examples of both successes and failures to evaluate methods for fostering innovation, developing alternative and contingency plans, and creating organizational structures that align with change efforts.
This course will focus on the oral and written communication skills required in management and leadership positions. You will 1) analyze the inter-relationship between corporate culture and communication expectations, 2) evaluate messaging and context and determine appropriate channels and writing/communication style for each, 3) develop a communication style required to convey persuasive arguments.