Technology Services

Technology Services is the technical support department for Delaware Valley University.


Technology Services provides computer, network, telephone, and application services for almost all areas of the University community. Current students, faculty, and staff can visit our SharePoint site for more Technology Services information including classroom listings, campus software information, forms, and much more.

Technology on Campus

Academic spaces have various technology available based on the needs of the students and faculty. Most classrooms are equipped with instructor computers and projectors. Labs typically have specialized equipment that will facilitate learning in the space.

The University also uses Microsoft Office 365 as our web-based communications and collaboration platform. All students and employees have access to Office 365 and can download the available Office 365 applications to multiple devices.

All interior public spaces have access to wifi and some locations have computers available for the community.

  • Commuter Lounge in the Student Center - Open 24/7
  • Miller Hall Writing Center - Open 24/7
  • Library - See Library web site for current hours

Delaware Valley University has partnered with Apogee to manage the in-room network, wireless and television experience. Please note that you will periodically see communications from Apogee. These communications will often reference MyResNet, which is the Apogee residence hall service.

If you are living on campus, this will affect you in the following ways:

  • Apogee has upraded the entire residence hall wireless and wired networks to ensure comprehensive coverage.
  • Resident students need to create a MyResNet account. This is separate from your regular DelVal accounts.
  • All devices need to be registered to your MyResNet account.
  • Each resident student is able to have 7 devices on the network and will have a connection speed of 50Mbps. Optionally, this service can be increased to 100Mbps for an additional per semester fee.
  • Residents have a 24/7 number to call when experiencing network or television problems in residence halls.
  • Gaming consoles and streaming boxes (AppleTV, Roku, etc...) are able to connect to various internet services.
  • Your TV service is provided via an all-digital system.
  • Some residents may need to purchase a QAM tuner if your TV is not capable of receiving this type of signal. This should not affect most TVs. 
  • When in areas outside of the residence halls, you will need to use your regular network credentials to connect to campus wireless networks.
Technology Support

Technology Services provides support for most University computers, systems, and applications. Technology needs and questions should be addressed to the Help Desk (support@delval.edu/215-489-4357) 

You can reset your password by hitting Ctrl+Alt+Del on a DelVal Windows computer, when on-campus, and then selecting 'Change a password'. You can also visit Office 365 and click 'Can't access your account?' and reset your password from anywhere.

The links below can be used to manage your Office 365/DelVal account password and security questions.

Your password must meet the following password complexity requirements:

  • The password cannot be a previous password
  • A minimum of 8 characters and a maximum of 16 characters
  • Requires three out of the four of the following:
    • Lowercase characters
    • Uppercase characters
    • Numbers (0-9)
    • At least one of the allowed characters: @ # $ % ^ & * - _ ! + = [ ] { } | \ : ‘ , . ? / ` ~ “ ( ) ;
  • It cannot contain your name or username
  • The password must not contain what Microsoft considers to be a 'common word'. If you attempt to use a common word, you'll likely receive an error stating that your password needs to be more difficult to guess.
  • You will be required to periodically change your password for your email/network/Office 365 account.
    • Student passwords need to be changed every 180 days.
    • Employee passwords need to be changed every 90 days.

We recommend replacing certain letters with numbers or alternate characters. Example: Instead of using GoAggies1896 try using something like G0@ggi3$1896

You can create and view your support requests by going to the DVU App Hub and clicking on the Technology Services Support icon. Once there, you will have the ability to create a new support request or view existing support requests. Detailed instructions can be found here.

You can also contact the Help Desk at support@delval.edu or at 215-489-4357.

Technology Resources

Technology Services maintains various technology policies that pertain to the DelVal community. Most of these policies are located on the University policy site. Policies and procedures that need to be publicly visible are available on this page.

Delaware Valley University is committed to protecting the intellectual property of the University and others. To that end, the University has created a copyright infringement information website on myDelVal. This site provides information about the University's compliance with the Higher Education Act of 2008, the risks associated with file sharing and the consequences related to copyright infringement by students and employees.

Copyright infringement notifications should be sent to copyright_abuse@delval.edu.

Michael Davis
Executive Director of Technology Services

Help Desk
Andrew Dailey - Support Technician
Rich Montonario - Desktop Support Specialist
Patrick Kelly - Media and Educational Technology Specialist
Li Le - Help Desk Coordinator

Network and Infrastructure
Charles Scally - Associate Director
Mike Roman - Data Center Administrator
Brenda Lazarus - Applications and System Administrator
Todd Matthews - Telecommunications Technician

Enterprise Information Systems
Karla Castro-Lepore - Associate Director of Enterprise Systems
Peggy Patterson - Cini-System Analyst
Loretta Fair - Application Specialist
Colleen Perkins - Programmer/Analyst
Pete Erickson - Database Administrator

Contact Technology Services
Technology Services

Feldman Building, Room 1, basement
@DelValTechHelp

Mon. - Fri.: 7:30 a.m. - 7 p.m.